These Terms and Conditions of Reservation come into forces right after your  deposit and your booking is confirmed. Therefore, the following terms and  Conditions of Reservation should be read carefully, and in full. If you do not  understand any part of the terms and Conditions of Reservations, please contact  us for clarification. “We”, “us” and “our” in this Agreement means Coco Travel Co., Ltd, registered in Vietnam under Tour operator license No  0102612611 granted By The Ministry of Culture, Tourism, and Sport (former Vietnam  Administration of Tourism)    

Pricing  

Prices are based on classes of accommodations, vehicles and other related  services mentioned in the specific program.   

Modes of Payments  

1. By credit card 

OnePay - Professional online payment  

OnePay is designed for professional e-commerce enterprises desirous of  taking initiative in handling transactions of the customer in an automatic or  manual manner.

Provide capability of accepting online payment by international cards such  as Visa, MasterCard, AmEx and JCB

Provide capability of accepting online payment by domestic cards such as  Vietcombank, Vietinbank, DongA, Techcombank and Tienphongbank .

Integrate payment portal into website, allowing entry of card information on  the sale website to make payment

Integrate payment portal into email, allowing sending e-invoice with  payment function to the customer.   

Why OnePAY?  

As representative of MasterCard Internet  Payment Service in Viet Nam,  OnePAY (onepay.vn) now leading online payment market. We offer our merchants the facilities  to accept payments via internet and mail. Major credit cards are accepted and  we have also included debit cards and local debit cards like VCB Connect24.  

2. By Telegraphic Bank transfers:  

Beneficiary name: Coco Travel Co., Ltd
   Beneficiary Account number: 0491000407831 (VND)
   Bank name: Vietcombank (VCB)
   Bank Address: 98, Hoang Quoc Viet Str, Cau Giay Dist, Ha Noi, Viet Nam
   Website: http://www.vcb.com.vn
   Bank Swift codes: BFTV VNVX
   Note: bank fees are on guest's account   

3. Western Union Money Transfer:  

Payment by money transfer service of Western Union(used when you are outside  Vietnam).  It is very fast and suitable for last minute bookings, or bookings that need  confirming shortly. Currently, many of banks in the world have it. To transfer  money through western Union, you can go to the bank agents where Western Union is available and follow their instructions.

You can also do it online by accessing to Western Union's  website: http://www.westernunion.com. Register for an user of Western   Union, send the amount to us using the details below:  

Receiver: Nguyen Dac Thu
    ID Card No: 121468821
    Address: Lot 23, Alley 26, Trung Hoa, Cau Giay Dist, Hanoi., Vietnam
    Tel:(+84-4)37549815 

As you finish, please provide us with following information in order that we  can claim the amount at the target Western Union agent in Vietnam:
   1. Sender's name: Your name
  2. Money Transfer Control Number ( usually 10 digits) (very important):
  3. Sender's Address:
   Then if it is approved, we will send you the confirmation. (Bank charge may  arise. This, if any, will be charged to client's account)   

4. By Xoom (Quite cheap):  

Please see How Xoom Work then use the following details  to send the amount to us:   

Receiver: Nguyen Dac Thu
ID Card No: 121468821
Address: Suite 413, Apartment Block A7, Hanoi University of  Education, Dich Vong Hau Ward, Cau Giay Dist, Hanoi., Vietnam

Tel: (+84-4)7549815  - Mobile phone: +84 987062550 

When you complete with all above, please provide us with Xoom Tracking number and Xoom  secret word to declare at the Xoom Agent in Vietnam
Attention: All the fee arising during the process of sending money is on  your account (Calculate Xoom fees here)
  

Voucher  

Vouchers are to be issued by Proland Tour for all bookings.  Copies of the clients' itineraries are always enclosed with the vouchers and  should reach the clients upon arrival or at the beginning of the booked  arrangements. The process of issuing voucher may take several days.  

Deposit  

In order to confirm your booking you are supposed to provide us with your  booking details and a deposit of 30% of the total service cost or US$ 100 per  booking in case the equivalent amount of 30% (We may raise the deposit  percentage in case we  believe that  30% is unsafe for  some  certain bookings) of the total price is less than US$ 100. For those bookings  which cost less than US$ 100, full payment is required. Sometimes we will also  ask you to pay in full in advance if we think full payment is necessary in the  case.   

Balance of Payment  

• Balance of payment will be settled in Vietnam by you at least 7 working  days (seven working days) prior to the departure time.
• Failure to pay in full by this due time may result in the cancellation of  your booking followed by a penalty.
• For bookings made less than 10 days prior to the departure, full payment  is required and are subject to the availability of the requested services.   

Reservations  

•The reservation should be in writing, sent to us by fax at (+84-4) 7549814  or email at sales@halongcruisejunk.com
•The reservation takes effect only when you receive a confirmation by email  or fax from us after we receive your deposit.   

Confirmation  

We will confirm your booking once we get your deposit, and You are required  to reply our confirmation by fax, mail or e-mail at least 10 working days prior  to your arrival date in Vietnam.  Failure to send back confirmation without notice is understood that you cancel  your booking 

Cancellations by us  

We reserve the right to cancel your booking under any circumstances. If we  cancel your booking, you can either get a refund or accept an alternative from  us of equivalent or similar standard and price, if one is available, and we  will always refund the difference in price if the alternative is of a lower  standard and price.   

Changes by us  

We try to avoid making any “major changes” to your booking. If we tell you  about any of these changes after we confirm your booking, you can either accept  these new arrangements or accept an alternative from us of equivalent or  closely similar standard and price, if one is available, and we will always  refund the difference in price if the substitution is of a lower standard and  price.   

Cancellations by you  

Requests for cancellation of confirmed bookings must be made in writing and  will be subject to the following cancellation fees:

• Cancellation is made within 30 days prior to the date of your arrival,  deposit is fully refunded but is subject to US$ 20 for administration fees,  bank service charge or other cost necessary to put the refunding process  forward.
• Cancellation is made within less than 30 days prior to the date of your  arrival, deposit is fully forfeited due to the penalty by the hotels or other  services suppliers we incur.
• There is no refund or reduction being made for parts or items(meals,  sightseeing points, etc) of the program missed by any member of GROUP/F.I.T.   

Changes by you
 • Amendment report must be sent to us via email or fax, at least 10 working  days prior to your arrival date.
 • We will advise the availability and possible amendment fees for changes  made by you to your confirmed booking at the time when we receive the amendment  report. However, we will not take any extra fees for those changes if no extra  cost arises from them.   

Liability and disclaims
Coco Travel Co., Ltd acts only in capacity of agent for its  travelers in making arrangements for transportation, hotels, and other services  that are incidental to the travel being purchased. Being an agent for  travelers, we make the following disclaims. It does not assume any liability  for any injury, damages, death, loss, accident, or delay due to any act of any  carriers, hotels, restaurants, companies or persons rending any of the services  included in the tour. It does not assume any liability for any injury, damage,  death, loss, accident, or delay caused by strikes, civil disturbances,  hostilities, acts of war, or other force majeure. Furthermore, it accepts no  responsibilities for any delay or damage due to machinery breakdown,  quarantine, weather,natural disasters, epidemic, or causes beyond our control.  it also accepts no responsibilities for any omission, delay, re touring,  additional expenses, or other events resulting from improper health condition,  health certificates, or necessary documents to enter or depart from a country,  or acts of any government authority. it also reserves the right to decline to  accept or retain any person as a member of the tour. It reserves the right to  adjust the itineraries, or substitute hotels or cancel the tour and refund the  deposit prior to the departure time.     

Claims  

In Case of disputes, claims and litigation regarding the services provided,  both sides will negotiate to settle. Negotiation is based on enthusiasm and  mutual understanding. In the event that such negotiations fail. The disputes,  claims and litigation will be finally settled by arbitration of the Vietnam  International Arbitration Center (VIAC) at the Chamber of Commerce and Industry  of the Socialist Republic of Vietnam.
  

Insurance  

Upon request. Insurance fee is 1.5USD per day per person, covered with  accident insurance up to 10000 USD (Ten thousand US Dollar) by BaoViet  Insurance Corp